FAQ


Price and Payment Information:-

  1. What Is INR Currency ? – Indian Rupee, Our Country Local Currency.
  2. Which Payment Options supported to place an Order?- We accept Order in INR by Bank Transfer, Other currency which are supported by PayPal, Instamojo (India Only), Paytm (India Only).
  3. After placing an order by Bank Transfer, how many days do i need to transfer order amount to your bank account?
    You need to make payment within 2 working days by your selection method once you place an order, if you will fail, your order will cancel without any prior notice.
  4. Can i Collect the order From your Company? – No, You have to place & Pay an order via online only. We do not accept offline orders.
  5. How Much Import Duty I need to Pay ?- There is Different percentage in all country for Import duty.
  6. I am from USA, Britain, Africa or European Country or any other countries can i place an order?
    Yes, you can place an order from any where in the world, we are exporting order to worldwide. Please remember we will not ship order on P.O. Box address.
  7. Fraud Alert:-
    Don`t try to buy from any illegal or stolen card or any other method, if we get doubt will take legal action, If we received payment in our PayPal account, And if we have got any doubt about payment or order seems like suspicious, Hairwala reserve all rights to cancel order and keep payment on hold and inform to PayPal for investigation. Your order will neither fulfill nor refund until PayPal or any other companies investigation Completed.

Login And Order Placing:-

  1. How do i Signup and Login ?
    Sign up from your any email id and password, you will get welcome information email to your register email id.
  2. Order Information:-
    Once you place an order from our website, you will get order number, Payment Information and other information to your register email id.
  3. Can i order hair products which is not on your websites:- Yes, You Can, We have large products range. If you can not find it, In such cases please inform us, We will update our website in same day and after you can place order as per your demand.
  4. How many days will i will get my products?
    Standard Non customize/Customize Small order:- Order processing time will 3 to 7 days, Once your order ready to ship we will send it via DHL Express with 2-3 days delivery (If custom or other authority clear products on time without any other clarification) or Standard delivery with 7-25 days delivery which you selected when checkout, You will receive an email with your order tracking number announcing that your order has been shipped. Please remember we will not ship order on P.O. Box address. If you pay by paypal we will take 15-25 days for order processing time.
  5. Which Country do you exporting?
    We are exporting worldwide.
  6. Can i request to ship my order from other than of my billing address?
    Yes, In Some Cases, But We reserve all rights for that.
  7. What if i forget my password which is register to your website?
    Please click on forget password link in login section, you will get request to reset password link to your register email id.
  8. Once i place an order, can i cancel the order?
    Yes, You Can, You have to send us an email for cancellation request from your register email id within 12 hours, we will issue refund as per our Terms and conditions. After 12 hours no refund will be process.
  9. Can I pay by check?
    We currently accept checks Which Are Issued From Indian national bank.
  10. If i order from your website, my card and other data is 100% secure to you?
    Yes, Of Course, Clients Privacy are very Important to us. Our Website is fully Secure with SSL.

About Hair Quality:-

  • Please do not compare our products and price with other companies, Because the Reason are we do not compromise in Quality about hair products at any cost. Our Remy Hair Grade is 8A and for Virgin hair 10A grade. (This is the highest Human hair grade). The price of hair are matter on hair grade only, Every company has its own technique to provide cheap hair with lower grade hair. Few companies mix hair with synthetic, Non Remy and short length hair to reduce the cost. Many companies in world who process animal hair and sell it as hair extensions, these are the dark side of these business, But we are always conscious about the “Quality” of hair, We procure hair from standard source, so there is no possibility of mix match, like every industry. We never compromise with product quality and never sale any mix products for reduce the product cost to get high profit margin. If you spent money for “Quality Hair”, Hairwala is the biggest place to buy all types of premium quality hair products.
  • We are Offering best market price for Premium hair products.:-
    We are Offering best market rate as per clients requirement For hair extensions and wigs. You can pay by multi payment option. We are using shipping service by worldwide reputed courier. There are no minimum quantity order to place, first ensure about our work process and quality, Per pack pricing is applicable for retail orders.
  • Satisfaction Guaranteed.
    You will be satisfied with our skilled workmanship, you will be happy when you receive the products from us which can be fulfilled your high expectations.
  • Cuticle Alignment.:-
    Our hairs are finest Original human hair that has not been treated with any harsh chemicals, All the cuticles in each strand of hair are aligned in the same direction.
  • Shine & Luster.:-
    Natural shine and luster is retained by removing the outer surface of scales on the strands, which is where dirt tends to accumulate.
  • What is the difference between Remy and Non Remy hair? :-
    REMY:- The head and tail of the hair is kept in same order. Cuticles are not removed and are in same direction.
    NON-REMY:- The head and tail of the hair is mixed.
  • What is weft? :-
    Machine weft – The hair which is sewn with machine at the top is known as machine weft
  • What is the color of my order? :-
    Naturally The Indian women hairs are approximately 50 to 85 % are natural black And approximately 75 to 100 % natural brown so in your orders would be approximately.
    “Natural Black”
    “Natural Brown”
    “Natural Gray”
  • What color is the virgin hair? :-
    #01B.
  • What does it mean by an unprocessed hair? :-
    It means its 100% natural hair that has never been treated with any type of harsh chemicals.
  • How often should I wash/shampoo my Virgin Natural hair? :-
    Wash it as often as you like and condition when possible, remember this hair is very strong and durable. We recommend that you shampoo your extensions at least once a week. Be careful to pay attention to your natural hair underneath, making sure to dry it properly to prevent mildew.
  • How long will this hair last? :-
    With proper care, this hair will last you a long time between a year and five years!
  • Will the hair look exactly like the hair in the picture? :-
    The picture is to give an idea of our hair’s texture. There will be slight variations between the hair you receive and the hair featured in the photo since each hair bundle is collected from an individual donor. We will select hair bundles that blend well together for you so that you have a very similar hair weave hair install all round.
  • Can the hair be dyed/colored? :-
    All of our hair products can be colored or lightened. We highly recommend a color preview test on a swatch of hair to see how your new color will look. Most importantly, use the services of a professional colorist to dye your hair extensions.
  • Why the colors of hair extension don’t seems exactly as the pictures show or description says?
    The different monitor has different display. And every time may be the same color will have a little color differential. Please ask a help from the hair dresser for the color’s code as the international color swatch says.
  • Can they be straightened, curled? :-
    Treat the hair as if it is your own. Use a flat iron/straightener or tongs, even when fitted, but as with your own hair, never use hot tools too often as you could do the hair and it will not last as long.
  • Can I wash & blow dry the hair extension? :-
    Yes. You can wash them as you would with your own shampoo and conditioner. The extensions can be blow dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.
  • What is the difference between Human hair Vs Synthetic hair? :-
    Human hair has natural protein. It is easy to tell by burning and smell, human hair will be ash, which will go away after pinching. Human hair will smell foul. When burning, the human hair will show white smoke.
    Moreover, human hair may have very few gray hair and split end. It is normal and not a quality problem.
  • What are cuticles and why is it so important for the hair to have its cuticles intact? :-
    Cuticles are the outermost part of the hair shaft. They are strong and transparent cells that overlap each other up to 12 layers deep. These tiny microscopic structures protect the hair and its inner cell structures from damage.The cuticle is responsible for much of the mechanical strength of the hair fiber. A healthy cuticle is more than just a protective layer, as the cuticle also represents the structure that controls the water content of the fiber.Much of the shine that makes healthy hair so attractive is due to the cuticle. With these intact, you can treat the hair like it’s your very own. It can be dyed and chemically processed. We suggest having your hair professionally serviced to protect your investment.
  • Where I have to complaint if my order is not similar to the sample or previous order?
    Its not a Industrial products so that it could not be the same in size or all in same as every time. Its a natural collection from different type of women so we could not give you any guarantee on the view of texture type or quality, But We can give you Guarantee about you will get High Quality Premium Natural Hair quality Products.
  • How to measure the hair extensions? :-
    Sizes measured from the top to end of the bottom, and for curly and wavy texture stretch the hair from top to bottom.

**Please read our Terms and Conditions before place and order.