Terms and Conditions

Delivery Time:-
Standard Non customize/Customize Small order:- Order processing time will 1 to 5 business days, Once your order ready to ship we will send it via DHL Express with 2-3 days delivery or Standard delivery with 4-15 days delivery which you selected when checkout, You will receive an email with your order tracking number announcing that your order has been shipped. Please remember we will not ship order on P.O. Box address.

Special Non customize/Customize wholesale order:- Shipments are made within 5 to 10 working days  or may be more (It`s Depend on Order Volume and Customization), Once your order ready to ship we will send by DHL Express with 2-3 business days delivery or Standard delivery with 4-15 days delivery which you selected when checkout, You will receive an email with your tracking number announcing that your order has been shipped. Please remember we will not ship order on P.O. Box address. 

Colors of hair extension don’t seems exactly as the pictures show or description says? :-

The different monitor has different display. And every time may be the same color will have a little color differentia. The color shade card show only for reference, actual color vary. Please ask a help from the hair dresser for the color’s code as the international color swatch says.

As clients know these are not industrial products, it`s natural hair collection from donor, Color and shine depend on hair quality, Some color  some times can be more dark or more light in our process, but we will try our best for clients will get almost match color products.

Please Make sure we will not Accept returns and issue refund for hair color, as mentions it`s not industrial products. Clients own responsible if  choose any color from default color.

If order is not similar to the sample or previous order?

Please keep in mind, Its not a Industrial products so that it could not be the same in size or all in same as every time.
Its a natural collection from different type of women so we could not give you any assurance on the view of texture type or quality, But We can give you assurance about you will get High Quality Premium Natural Hair Products.

Fraud Alert :-
Don`t try to buy from any illegal or stolen card, if we get doubt will take legal action, If we received payment in our PayPal account, And if we have got any doubt about payment or order seems like suspicious, Hairwala reserve all rights to cancel order and keep payment on hold and inform to PayPal for investigation. Your order will neither fulfill nor refund any amount to you until PayPal or any other companies card investigation Completed.

Transit Risk :-

If courier company fails to deliver then Hairwala will not be liable for any loss due to non delivery of your order due to any reason like lost and stolen packages . Our risk is shifted to the customer as the order is handed over to shipping company.

We will send you an email regarding the shipment tracking details of your order, When items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites. We do not deliver products to P.O.Box address.

Address change requests :-

Once an order has been placed, you cannot make any alterations. However, address alteration requests may be accommodated within 12 hours of placing the order. You may send your alteration request to our company email inquiry@hairwala.com. We may ask for assurance if require. We do not deliver products to P.O.Box address.

Multiple address order :-
Currently this option is not available. However, if you want to send the product to different addresses, you need to place multiple orders.

If any Delays to Process Order :-

In most cases, your order will be processed within 1-10 days of your placing it, and its also depend on your customization requirements, Time to ship mentioned on our website against each item are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. unusual delay in filling an order, we will notify you by e-mail. In some cases we may offer to refund you for unfulfilled part of the order.

VAT & Custom Duties :-

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.

International customers are responsible for any customs or duty fees levied by their country :-

We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.

They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.

We accept refund :-

Clients know very well about human hair industry is a tedious industry where sometimes Clients who are not well aware about the testing of quality may feel issues with quality and in that cases where the default is due to negligence of Clients and lack of knowledge of Clients, in that case we do not offer any replacement or refund.

For little color differentia of your hair extensions or wigs as shown in shade card, we will not replace or refund for your order. Refund or replace only available if you received products for totally different color. The color shade card show only for reference, actual color vary. Please ask a help from the hair dresser for the color’s code as the international color swatch says.

If You Would Like To return Unsatisfied Products we will accept returns for refund or replacements within 3 Days after receipt of the package. We also may charge a 40% restocking fee if we found return unsatisfied Products reason are not genuine. Shipping costs back to Hairwala is the responsibility of the Clients.

We refund only cost of material ( cost of custom controls, bank or PayPal charges, shipping etc. are non refundable ).

Our material must be send back in the same condition as received with original packing, labels and in not used or altered in any way condition.

Cost of sending back the material is paid by the buyer.
All the charges from sending back to arrive at our premises are responsibility of buyer.

Returns must be send according to international import exports procedures so that the returns must not be treated as import for us where are may be import duty, if it happens than we will deduct the amount of import duty from the total refund.

All the returns must be described in details and identical to the original invoice send with shipment so that to clear the returns shipment in customs.

If there is any kind of damage of goods during transit , that will be responsibility of buyer as we deemed the returned shipment as insured by buyer.

Products color are vary from actual image on that case we will neither accept return`s nor issue refund. We try our best to deliver best products to you.

** If you have any query or questions please call+whatsapp on +91 9586661024 or email us on inquiry@hairwala.com. Happy to Help.